Customer Service

Customer Service Contact & Hours of Operation

Email us your inquires and we will try to reply within 1-3 days. You can also message us via our ZET Canada Facebook page.

Or give us a call during general business hours, Mon-Fri, 10am-5pm.
For general info call: (250) 551-4065. 
For C1 info please call: (250) 551-0789.

Payment

We accept VISA, MasterCard, American Express, and E-transfer. All pricing and payments are in Canadian dollars (CAD). All applicable provincial (PST) and federal taxes (GST/HST) will be processed and applied to your order based on the province or territory your order is being shipped to via a commercial freight carrier. Shipping charges (if applicable) are inclusive of all sales taxes. Out of province orders with arrangements for private pick up and delivery are subject to 5% GST and 7% PST (BC) charges. 

Pre-Order Deposits (IMPORTANT)

During pre-order sales periods, a 50% deposit is required in order to reserve your order selection. Deposit payments can be made via the shopping cart feature, using either a credit card or E-transfer. 50% pricing is displayed on all pre-order product selections. In the week prior to arrival of all pre-ordered stock and PRIOR to any final customer delivery, you will be invoiced by email for the outstanding balance owing. Any request to have a pre-order deposit refunded prior to order delivery is subject to a $200 re-stocking fee subtracted from your refund. 

Returns

In the odd case of having to make a return, this action must happen within 30 days. After 30 days we will no longer be able to offer you any form of refund or exchange. 

To be eligible for a return, your purchase must be unused and/or in the same condition that you received it. To complete your return, we will require your original receipt as proof of purchase.

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Or any item that is returned more than 30 days after delivery.
  • Any request to refund a PRE-ORDER deposit before final delivery is subject to a $200 re-stocking fee being subtracted from your refund.

Late or missing refunds:

If you haven’t received a refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@zetkayaks.ca

DEMO Sales (when available)

All demo boat sales are considered AS IS and regarded as FINAL. This means no refunds or exchanges will be granted after the final point of sale. In order to avoid any disappointment, the terms and conditions of these special sales will be clearly advertised at the time of their availability.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping a Return

Before shipping any returns, please contact us in order to receive authorization. You will be responsible for paying for your own shipping costs when returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of any shipping charges will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach us, may vary. 

We strongly recommend you use a traceable shipping service and insurance. We can’t guarantee that we will receive your returned item.