Shipping Policy

SHIPPING RATES (per boat, taxes included):

BC, AB: $119 
Freight terminal delivery/pickup only to most large centers in BC/AB.
If in doubt, please
 contact us ‎prior to ordering so that we can verify your shipping address, or prepare a custom quote based on your specific location.

ONT, QC, YK, NWT: $189

Freight terminal delivery/pickup only to most large centers in ONT/QC/YK/NWT.
If in doubt, please
 contact us ‎prior to ordering so that we can verify your shipping address, or prepare a custom quote based on your specific location.

SHIPPING INFORMATION

All orders are subject to product availability. If a certain color/option is not listed then it's no longer in stock. On occasion, we may run out of a certain model/color/option prior to updating our listings online. In this case, we will notify you to see if a substitution can be arranged. If not, we will proceed with cancelling your order and issuing a full refund within 24 hrs.

After successful order completion, you will receive an email notification detailing your purchase. We will then contact you within 24hrs to arrange shipping (if required). We aim to have orders processed and shipped out within 3 business days. If for whatever reason you need to cancel your order, please do so within 24hrs. 

USA & INTERNATIONAL
We DO NOT ship kayaks into the United States or abroad. For US based customers, please refer to ZET Kayaks USA http://www.zetkayak.com, and internationally with ZET Kayaks UK http://www.zet-kayaks.co.uk/

COMMERCIAL DELIVERY INSTRUCTIONS (IMPORTANT)

To keep costs down, all commercial shipments will be delivered to your nearest freight terminal and held for pickup upon phone notification of it's arrival. Due to the high cost, residential delivery is not an option. If this does not work, please contact us ‎prior to ordering so that we can prepare a quote to meet your specific location/situation.  

DELIVERY TIME

An estimated delivery time will be provided to you once your order has been placed and a chosen method of shipping has been arranged. Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days (excluding holidays) after receiving your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the size of your order. 

DAMAGED ITEMS IN TRANSPORT (IMPORTANT)

Please take the time to inspect your package prior to leaving the terminal. If you notice anything unacceptable, document it on site with a terminal staff member and/or contact us immediately by phone at (250) 551-4065 or (250) 551-0789. 

PAYMENT & PRICING

We accept VISA, MasterCard, American Express, and E-transfer. All pricing and payments are in Canadian dollars (CAD). All applicable provincial (PST) and federal taxes (GST/HST) will be processed and applied to your order based on the province or territory your order is being shipped to via a commercial freight carrier. Shipping charges (if applicable) are inclusive of all sales taxes. Out of province orders with arrangements for private pick up and delivery are subject to 5% GST and 7% PST (BC) charges. 

PRE-ORDERS (IMPORTANT)

During pre-order sales periods, a 50% deposit is required in order to reserve your order selection. Prior to arrival of all pre-ordered stock and prior to final delivery, you will be invoiced by email for the outstanding balance owing. This amount MUST be paid IN FULL before your boat can be shipped or picked up in person. NOTE: Any request to have a pre-order deposit refunded prior to order delivery is subject to a $200 re-stocking fee taken off your refund. 

QUESTIONS?

If you have any more questions about the delivery and shipment or your order, please contact us during general business hours, Mon-Fri, 10am-5pm.