WARRANTY DISCLAIMER

All new kayaks sold by ZET CANADA are provided with the following conditional warranty:

years for the hull, and 1 year for the outfitting, starting from the date of purchase, as registered to the original retail customer. This warranty covers defects in all materials and/or factory processing.

Conditions of the claim:

  • The boat must be free from all impurities.
  • The plaintiff must present a valid warranty claim, and a receipt containing the corresponding serial number of the claimed kayak.
  • Complaints can be made at the point of purchase.
  • The justification of the claim must be authorized by ZET Canada in consultation with the manufacturer.


WARRANTY IS NOT VALID IN THESE CASES:

  • Any damage due to improper, excessive or abusive use, mechanical damage with a sharp object, non-specialized interventions to the shell of the kayak and equipment of the boat (including customization, repair, etc.).
  • Damage during transportation and shipping.
  • Damage to the kayak, through long exposure to direct sunlight, high heat or severe cold.
  • Damage to the boat from the usage of a modified brace or without the reinforcing foam.
  • Defects applied from the manufacturer (seller) without a valid warranty certificate and deficiencies made or claimed after the original 2 year warranty period.
  • Normal wear and usage.

Other Conditions:
  • The manufacturer or seller undertakes to change (and/ or repair) the kayak or any part thereof, subject to the warranty conditions.
  • Part of the guarantee does not include damage directly or indirectly incurred by a defect caused by the shipper or its equipment.
  • The company ZET kayaks is not responsible for any additional guarantees granted by the ZET Kayaks Canada.

Kayaking is a potentially dangerous sport. ZET Kayaks CZ, and ZET Kayaks Canada assumes no liability for any damage or injury incurred in connection with the use of its products.

 

ZET FACTORY BACK-BAND LENGTH 

The length of the webbing supporting the backrest in ZET boats is carefully designed to maintain the correct angle from the cockpit rim’s side, ensuring proper geometry. Any alterations to the back-band’s length will nullify the manufacturer’s warranty. Shortening the webbing places excessive stress on the cockpit rim, potentially leading to cracks. If you have shortened your back-band, kindly reach out to us for a complimentary replacement of the back-band webbing. When adjusting the backband, please avoid overtightening it to a perpendicular position. Ensure the paddler is seated towards the rear of the seat before securing the backband. If this position isn’t comfortable, consider adjusting the seat forward or moving the footblock closer to the seat. Should you have any queries, don’t hesitate to contact us.